As the team takes on a missing persons case, Chuck and company struggle to establish themselves as Carmichael Industries in the face of a rival security firm led by the tough and efficient Gertrude Verbanski (recurring guest star CARRIE-ANNE MOSS ? The Matrix). Meanwhile, Morgan continues to adjust to the Intersect, while Chuck adjusts to being Morgan?s handler. Also, the Buy More finds an unlikely spokesperson to help motivate business. JEFF FAHEY (Lost, Grindhouse) and JUSTIN HARTLEY (Smallville) also guest star.