With the holiday spirit in full effect, romances heat up the emergency room. Meanwhile, after a homeless boy convinces Gates and Ray to help his friend, who is in critical condition, Gates breaks his promise and calls children's services. Ames (recurring guest star Forest Whitaker) issues a restraining order against Kovac. And Dubenko (recurring guest star Leland Orser) gives Neela the opportunity to be part of a very special holiday miracle.
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