Shelly Sun, the CEO and co-founder of BrightStar Care, a full-service, private healthcare company serving more than 10,000 families in the United States, goes undercover posing as a former administrative assistant who is now looking for a job in healthcare. Shelly founded the company with her husband, J.D., when they discovered how hard it was to find proper care for J.D.’s grandmother. They took matters into their own hands and created a company that they are proud of. J.D. also goes undercover as Shelly feels that since they founded the company together that they should go undercover together. Shelly hopes to find out that the care they say they’re providing to families is being delivered. Throughout her journey, Shelly will realize her struggle with work-life balance and how it affected the final days with her father.